Refund policy
Not satisfied with your order?
You may return your item(s) within 30 days of delivery.
How to return your order
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Contact our customer service to request a return form.
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Complete the return form and include it together with the original invoice in your package.
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Returns sent without a completed return form cannot be processed.
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Return shipping costs are the responsibility of the customer.
Return address
The return address will be provided upon request by our customer service team.
Return conditions
To be eligible for a return, items must:
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Be in their original condition with all tags and labels attached
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Be unused, unwashed, and undamaged
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Be returned in the original packaging
Items showing signs of wear, damage, or misuse not caused by us will not be refunded.
Refund process
Once we receive and inspect your return, your refund will be processed to the original payment method within 7 business days.
Haven’t received your refund?
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Check your bank account again
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Contact your credit card provider
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Contact your bank
If you still haven’t received your refund, please contact our customer service.
Important return information
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Return shipping costs are not covered by us
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We strongly recommend using a tracked shipping method
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Please email a photo of your track & trace receipt to our support team on the day of shipment
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The return form must be included in the package
Hygiene notice
For hygiene reasons, we do not accept returns on underwear, lingerie, pantyhose, or personal care products.